Our security officers are known as Guest Assistance personnel. Our Guest Assistance personnel wear white shirts with black uniform pants and have badges pinned to their shirts. They are equipped with shoulder radios. Guest Assistance personnel walk all areas of the property as well as monitor activity in common areas via security cameras.

These professionals are many in number and are committed to making your visit with us a pleasant one. They are here to help you with minor inconveniences you may encounter, as well as to assist you and our tenants in matters of health and safety.

If you see or experience anything you consider to be unusual or unsafe, we earnestly request that you report it immediately to one of our Guest Assistance personnel so we can address the issue quickly. To report something, please use the Call For Assistance station; contact a Guest Assistance team member you see, or; telephone the Guest Assistance office at (718) 320-8955.

Our Guest Assistance personnel are charged with enforcing Bay Plaza Code of Conduct and our Parental Escort Policy. Both of these policy statements can be accessed on this website within this Guest Information section. If they are not currently available, they will be posted within a week of the official opening of the Center.

Bay Plaza Guest Assistance personnel are at the ready to assist you in the event of the following auto-related problems:
Jumpstarts: If your battery fails, we will provide a battery jump. A release form must be signed prior to this service.

Lost Vehicles

If you need help locating your parked vehicle, we are available to assist.

Lost Children

Our Guest Assistance personnel will immediately help whenever a child is reported lost while visiting Bay Plaza. Please notify a Guest Assistance team member in uniform or telephone our Guest Assistance office at (718) 320-8955.

Escort to Vehicle Services

Contact the Guest Assistance office in person or by telephone at (718) 320-8955.